SHIPPING TERMS
Learn about our return process, eligibility, and how we handle refunds and exchanges.
Return Policy
At FAETQ Global, we want you to be completely satisfied with your purchase. If you are not satisfied, you can return items within 30 days of receipt for a full refund or exchange.
Eligibility for Returns
To be eligible for a return, items must be unworn, unwashed, and in their original packaging with tags attached. Items that do not meet these criteria will not be accepted.
How to Initiate a Return
To start a return, please contact our customer service team at support@faetqglobal.com. Include your order number and the reason for the return. We will provide you with a return shipping label.
Return Process
To be eligible for a return, items must be unworn, unwashed, and in their original packaging with tags attached. Items that do not meet these criteria will not be accepted.
Exchanges
If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
Non-Refundable Items
Certain items, such as gift cards and final sale items, cannot be returned. Please check the product description for details.
Contact Us
For any questions regarding returns, please reach out to our customer service team. We are here to help you!